Help Center

General Questions


Is Zimba Whitening still operating?

Yes! We're still operating and shipping all orders within 48 hours. 

COVID-19 & United States Shipping

We're still processing all orders within 48 hours of receiving them. USPS has estimated an additional 1-2 days for delivery for both our First Class and Priority Shipping options. 

COVID-19 & International Shipping

While we're still shipping all orders within 24-48 hours, international shipping can be affected due to COVID-19. Please consider an additional 14-21 business days for your package to be delivered if you're ordering from outside of the United States. 

Update 5/15/2020: 

We have received further information regarding international shipping. Please see the links below to better understand how COVID-19 has impacted international shipping to your country. 

Canada Post: COVID-19 Delays to Canada

Australia Post: COVID-19 Delays to Australia

We appreciate everyone's patience on this during these uncertain times! If you have any questions, please contact us via our Live Chat!

Will my package show up on time?

In the United States, all shipments are being delivered within the same timeframe as usual. For international orders, check with your country's customs status to see if you can still receive mail. Some international delivery may be delayed, while customs units are taking the necessary precautions while inspecting each package.

Is it still safe to receive a package from Zimba?

Our fulfillment center is sanitizing all surfaces according to CDC Compliance Guidelines. We're taking extra precaution in "social distancing" and wearing appropriate masks to ensure safety for all involved.


Do your products cause tooth sensitivity?

We've formulated our products with tooth sensitivity in mind! We created a reduced-sensitivity formula to ensure for a comfortable whitening experience! However, in the unlikely case that you do experience sensitivity, our Cool Blue Desensitizing Pen eliminates the discomfort associated with sensitivity!

What causes tooth sensitivity? Is it harmful?

Tooth sensitivity occurs when the tooth becomes partially dehydrated. This will trigger the nerves in your teeth, which is what is known as tooth sensitivity. Your teeth will naturally rehydrate themselves and tooth sensitivity will go away. No! Tooth sensitivity is not harmful and it is not permanent, however, it can be unpleasant! If you do feel any tooth sensitivity while using Zimba Products, please pause your treatment and contact us for further instructions.

Is Zimba safe?

Absolutely! We have conducted independent clinical studies to show Zimba Products are both safe to use and effective on whitening your teeth! Our formulas are 100% safe on enamel and extra gentle on your gums!

Should I brush my teeth before using?

We recommend to wait until after you whiten your teeth to brush them! The reason for this is that brushing can naturally cause gum irritation, as the bristles brush up against your gum tissue. When you apply a whitening product on top of your gums when they're already irritated, this can cause further discomfort. To make sure that you are as comfortable as possible, wait to brush your teeth once complete with your daily treatment!

What causes teeth to stain?

Tooth staining occurs naturally as you age! However, certain dietary habits can make your teeth appear more stained. This includes coffee, wine, tobacco, tea, soda, and any dark-pigmented foods such as berries. These types of staining can be easily removed by Zimba Whitening Products.

How often can I use this?

We recommend completing one full 2-week treatment consecutively, doing one treatment per day. After completing your initial 2-week treatment, it is important to give your teeth some time to rest and rehydrate before completing another treatment. We recommend waiting at least 4 weeks before completing another 2-week treatment. Completing multiple treatments per year will keep your teeth at the bright, white shade that you desire!

How long will my results last?

The results from one 2-week treatment will last up to 6 months minimum! However, over time, teeth will become re-stained by the food and drinks that we consume. We recommend completing multiple treatments per year to keep your teeth at the shade that you desire! Results from one 2-week treatment can last longer if you do not consume certain food/drinks such as coffee, wine, or tobacco!

Do these work on fillings, bondings, crowns, or veneers?

Zimba Whitening Products work best on your natural teeth. Those with partial bonding or fillings may experience some whitening effects, however, the results may not be as drastic as they will be on your natural teeth. Zimba Whitening Products will not whiten veneers.

Can I whiten if I have plaque or tartar?

If your teeth have plaque or tartar build-up, it will be difficult to whiten the deep stains in your teeth. It is recommended to use a whitening toothpaste or have a dental professional remove the plaque and tartar before using our whitening kits. Zimba Whitening Powder also works well to remove plaque, tartar, and the stains that build

Are your products vegan?

Yes! All of our products are vegan. The glycerin used in our products is derived from vegetables. Our products are also Non-GMO!

Are your products tested on animals?

Zimba is 100% cruelty-free! We do not test our products on animals!

Do your products contain gluten, dairy, or soy?

Nope! All Zimba Whitening Products are Gluten-Free, Dairy-Free, and Soy-Free!

Can I sleep with Zimba Whitening Strips on?

No! Prolonged use of any whitening product can cause extreme discomfort in the form of tooth sensitivity. The sensitivity will subside over the course of a day or two, but it is recommended to avoid sleeping with or using our whitening products longer than directed.

Can I whiten if I have braces?

You will not be able to whiten your teeth if you have braces. This is due to the fact that your braces are covering up a large area of your teeth and will not undergo the whitening process if the whitening gel is not in direct contact with your teeth. When you get your braces off, this is the perfect time to whiten your teeth!

What are these white spots on my teeth?

Within the first 1-2 treatments, you may experience small, white spots that form on the surface of your teeth. These white spots are the initial areas of your teeth undergoing the stain-reversing process! Over the course of the full 2-week treatment, the entire surface of your smile will undergo this same change leading to an evenly-balanced, white smile! These spots fade away after a couple of hours during these initial treatments and will not continue to form after 1-2 uses.

Is this safe to use while pregnant or breastfeeding?

Before using any of our whitening products, we recommend that you consult with your physician for their approval to use!

What is the recommended age to use Zimba?

Zimba Whitening Products are not meant to be used by anyone under the age of 16 years old.